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Faqs

Home » Faqs » Page 4
By Travis Atkins
In
Posted 04/11/2020

What do I do if I injure myself while at the club?

All members and their guests use the club at their own risk. The club cannot accept responsibility for damage or injury through use of any of our facilities. Our team are there to assist you [...]

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By Travis Atkins
In
Posted 19/06/2020

CAN I STILL PAY IN CASH?

Use tap and go instead of cash wherever possible.

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By Travis Atkins
In
Posted 04/11/2020

How do I provide feedback to the club?

You can speak with our friendly customer service team in club or contact us via our website https://www.southpacifichc.com.au/contact-us/

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By Travis Atkins
In
Posted 19/06/2020

I WANT TO COME DOWN AND HAVE A LOOK THROUGH THE CLUB

Please contact the club so the membership team can assist in booking ahead. This is to ensure someone is available to assist you and to avoid disappointment if the club is already at capacity.

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By Travis Atkins
In
Posted 04/11/2020

I have just joined the club however have since changed my mind. Can I get a refund?

Memberships are non-refundable. If you are within your 5 day cooling off period, please contact our membership team who will be able to assist you further.After the 5 day cool off period has [...]

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By Travis Atkins
In
Posted 19/06/2020

CAN I ATTEND THE CLUB FOR CASUAL SESSIIONS?

Casual guests are most welcome. You will need to sign in, provide all contact information and may come through providing capacity is below maximum. It is best to call the club ahead to book your [...]

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By Travis Atkins
In
Posted 04/11/2020

If I have any queries about my membership or club, who do I speak to?

Our friendly teams are happy to help you with any questions or feedback you have. If you’d prefer to speak to the Club Manager, please let our reception team know. If the Club Manager isn’t [...]

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By Travis Atkins
In
Posted 19/06/2020

I AM ONLY MILDY UNWELL, CAN I STILL TRAIN?

We cannot allow access to anyone presenting with even minor signs of illness. We encourage people to enjoy a day off training if they are feeling unwell.

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By Travis Atkins
In
Posted 04/11/2020

Do you offer any student rate or corporate memberships?

Yes we do, please contact our membership team at your closest club, who will be able to assist you further.

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By Travis Atkins
In
Posted 19/06/2020

WHAT IF I ARRIVE WITHOUT A BOOKING?

A member of the team will help set you up on the SPHC Booking App. If the club is not at capacity we will assist you to book on the spot. If all sessions are booked, you will need to book for the [...]

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OUR LOCATIONS

 

PORT MELBOURNE – 24/7
2-6 Bay St,
Port Melbourne 3207
Phone: 03 9525 3533

ST KILDA
St Kilda Sea Baths
10-18 Jacka Boulevard
St Kilda 3182
Phone: 03 9525 4888

 

 

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