Hygiene & Health Action Plan | South Pacific Health Clubs

YOUR SAFETY IS OUR #1 PRIORITY

Opening Monday 9th November, we are beyond excited to welcome all of our members back into our clubs!

Please watch our video for details on the health and safety measures that will be in place for your return.

In addition to this video, we will have a COVID Marshal on site to assist with COVID safe operations and to ensure everyone adheres to 1.5m distancing when training.

Please ensure you enter our facilities wearing a mask and continue to wear it for the duration of your visit. This excludes those exempt from wearing a mask for a lawful reason or when completing strenuous exercise (time without a mask for strenuous activity must be as limited as possible).

FREQUENTLY ASKED QUESTIONS

When will South Pacific Health Clubs & Sea Baths be re-opening?

UPDATE 1: Monday 9th November

We will be opening our 8 Health Clubs & St Kilda Sea Baths (Pool) to all our members with a maximum number of 20 members per venue.

We understand there will be restrictions at the beginning of our opening and we will let you know more information soon as we receive details from the State Government. We are 100% ready to open in a COVIDsafe environment.

UPDATE 2: Monday 23rd November

Our Health Clubs move from a capacity of 20 to ONE HUNDRED MEMBERS. This means more freedom on the gym floor with no gym floor bookings required. Bookings are only required for CLASSES with increased capacity and always adhering to 1.5M social distancing.

UPDATE 3: Monday 7th December

In line with the State Govemernment requirements of 1 person per 4 square metres, our Health Clubs now allow a maximum capacity of 300-625 members depending on club size. To find out more information, please visit your club.

We can’t wait to see more people training in our clubs!

What happened to my membership whilst the Clubs were closed?

All memberships were placed on an automatic complimentary suspension from July 9th. As we opened our doors on Monday 9th November, the next direct debit is on Thursday 12th November.

For urgent matters please contact your club directly via our Contact Us webpage (https://www.southpacifichc.com.au/contact-us/).

I have paid for an upfront membership. What happened to my membership when you were closed during COVID-19?

With all memberships placed on an automatic complimentary suspension, your expiry date was extended by the number of days we were closed.

How do I cancel my membership?

You will need to visit your home club to request cancellation in person or send a request online via the Member Portal. Please refer to the terms and conditions on your original membership form for more information or click here.

Will your closure affect the duration of my contract?

Your membership terms and conditions will remain the same. You will not lose any membership time while your membership is suspended.

My bank details have changed, how do I update these?

You can update your bank or credit card details at any time via the Member Portal or by completing the following online form: https://southpacifichc.formstack.com/forms/update_membership_details. You can find our privacy policy at: https://www.southpacifichc.com.au/privacy-policy/

Alternatively you can update your bank details in club at reception.

What training at home options does South Pacific Health Clubs offer and how can I access them?

At South Pacific Health Clubs we are determined to meet your health and wellness goals and we are here to support you in club and at home.

There’s no one size fits all training model and that’s why we have THREE TRAINING OPTIONS for you to choose from.


OPTION 1 – LIVE WORKOUTS 

Visit www.facebook.com/southpacificstkilda and scroll through the page to watch over 150 workouts across 10 programs.  You can enjoy the mix between high & low intensity workouts with some of Melbourne’s greatest instructors.


OPTION 2 – SOUTH PACIFIC ON DEMAND

We have launched OVER 100 workouts via our new APP. For more information, click here


OPTION 3–
TRAIN YOUR WAY WITH PERSONAL TRAINING ONLINE

Access South Pacific Health Clubs team of expert Personal Trainers from wherever you are ONLINE!

Start getting results now. For more information, please click here

Can I still access 24/7 clubs?

As of Monday 14th December, we are extremely excited to return to unrestricted access 24 hours a day, 7 days a week, 365 days a year. This, of course, includes all public holidays.
Currently the following locations offer 24/7 access: Camberwell, Chadstone, Hawthorn, Melbourne CBD, Mentone & Port Melbourne.

How do I book a class?

You can book our group fitness classes through our SPHC app, which is free to all our members. Click here for more information.

My bank details have changed, how do I update them?

You can update your bank or credit card details at any time by completing the following online form. click here

I don’t receive your weekly emails. Can I please be added to your list?

Absolutely! We love keeping our South Pacific family updated with all the latest training tips and government updates. During closure we know the importance of keeping our family together which is why we send out 3 emails every week to ensure we stay connected and you stay active!

Please email us at [email protected] to be added to our mailing list.

 

Thank you for all your support over this period. We can’t wait to see you again!

From The Team at South Pacific Health Clubs
#StrongerTogether