Hygiene & Health Action Plan | South Pacific Health Clubs

YOUR SAFETY IS OUR #1 PRIORITY

Opening Monday 9th November, we are beyond excited to welcome all of our members back into our clubs!

Please watch our video for details on the health and safety measures that will be in place for your return.

In addition to this video, we will have a COVID Marshal on site to assist with COVID safe operations and to ensure everyone adheres to 1.5m distancing when training.

Please ensure you enter our facilities wearing a mask and continue to wear it for the duration of your visit. This excludes those exempt from wearing a mask for a lawful reason or when completing strenuous exercise (time without a mask for strenuous activity must be as limited as possible).

FREQUENTLY ASKED QUESTIONS

What’s happening to membership fees during LOCKDOWN 4.0?

We have temporarily closed from Friday 28th of May, following government instructions. All enquiries will be responded to as soon as we are back in club.

For those on a direct debit membership, the direct debit due on June 10th has not been processed. For those on a paid in full / up front membership, your expiry date will be extended.

We are running ONE LIVE Class a day so please visit the APP for our class schedule. Classes are streamed via our Facebook Page (click here). PLUS we have OVER 100 On Demand Workouts that you can access through the APP.

We thank you for your support during these circumstances and we look forward to seeing you all again very soon.

Stay safe and well during this time.

How do I cancel my membership?

You will need to visit your home club to request cancellation in person or send a request online via the Member Portal. Please refer to the terms and conditions on your original membership form for more information or click here.

My bank details have changed, how do I update these?

You can update your bank or credit card details at any time via the Member Portal or by completing the following online form: https://southpacifichc.formstack.com/forms/update_membership_details. You can find our privacy policy at: https://www.southpacifichc.com.au/privacy-policy/

Alternatively you can update your bank details in club at reception.

Will your closure affect the duration of my contract?

Your membership terms and conditions will remain the same. You will not lose any membership time while your membership is suspended.

Thank you for all your support over this period. We can’t wait to see you again!

From The Team at South Pacific Health Clubs
#StrongerTogether